Last updated: 20 March 2026

Shareé Huysamen Counselling ("the practice", "we", "us") is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your personal information, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Who we are

Shareé Huysamen Counselling is a private counselling practice operated by Shareé Huysamen, a Professional Registered Counsellor (HPCSA PRC 0017000) based at 40 Burton Street, Aurora, Durbanville, Cape Town, 7551, South Africa.

Contact: [email protected] · 064 508 6521

What information we collect

We may collect the following categories of personal information:

Contact information (name, email address, phone number)
Booking and appointment information
Session notes and clinical records (kept separately, under strict confidentiality)
Payment information (processed via third-party providers)
Website analytics data (via Google Analytics 4)

How we use your information

We use your personal information only for the following purposes:

To respond to enquiries and manage bookings
To provide counselling and therapeutic services
To maintain required clinical and administrative records
To process payments
To improve this website (aggregated analytics only)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Confidentiality

All information shared within a counselling session is treated as strictly confidential, in accordance with the HPCSA Ethical Rules and professional standards. Confidentiality may only be broken in the following limited circumstances:

Where there is a risk of serious harm to you or another person
Where disclosure is required by law or court order
Where you have provided written consent for information to be shared

Clinical records

Session notes and clinical records are maintained in accordance with HPCSA requirements. Records are retained for a minimum of six years from the date of the last session, or in the case of minors, until six years after the client reaches the age of majority (18).

Website analytics

This website uses Google Analytics 4 to collect anonymised data about how visitors use the site (pages visited, time on site, general location by region). This data does not identify individual users. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This website is served over HTTPS. Clinical records are stored securely.

Your rights under POPIA

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal and professional retention obligations)
Object to the processing of your information
Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at [email protected].

Contact the Information Regulator

If you believe your personal information has been mishandled, you may contact the Information Regulator of South Africa:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: [email protected]

Changes to this policy

We may update this privacy policy from time to time. Any material changes will be reflected on this page with an updated date.

Privacy Policy